FAQ & policies
The honest answers, including the unflattering ones.
If something you need to know isn’t here, write to us and we will answer it properly — and then add it to this page.
Questions
Everything guests ask.
How do I book?
Search for a home, open the listing, and send a stay request with your dates. We confirm availability and send a quote the same day whenever we can. Instant checkout is coming — for now every stay is confirmed by our team.
What time is check-in and check-out?
Most homes check in after 4:00 PM and check out before 10:00 AM. Early check-in and late check-out are often possible if the calendar allows — ask when you request the stay.
Are pets allowed?
It depends on the home and the HOA. Each listing says whether pets are permitted. If you are traveling with a dog, filter for pets or mention it in your request so we can point you to a home that works.
What is included in the rate?
Nightly rates on the site are before taxes and stay fees. Your quote will include cleaning, the accidental-damage waiver, and applicable taxes. We do not add surprise platform service fees.
What is the damage waiver?
Most stays include a $250 accidental-damage waiver. It covers ordinary accidents. It does not cover intentional damage, missing items, rule violations, or excessive mess. Tell us right away if something happens.
How do cancellations work?
The policy that applies is the one on your quote and confirmation. Even when a stay is refundable, card-processing fees are usually kept. Write to us as soon as plans change — we will work with you honestly.
Do you require mid-stay cleaning?
Stays longer than 10 days require a mid-stay clean at the same rate as the booking cleaning fee. Weekly linen exchange is required for longer stays. Shorter stays can add a mid-stay clean if you want one.
Can I have a party or extra guests?
No unauthorized parties. Occupancy is capped at the number listed on the home. Quiet hours begin at 10:00 PM. Extra daytime guests need prior approval.
I own a home on the coast. Do you manage rentals?
Yes. We handle guest screening, calendars, cleaning, maintenance coordination, and owner reporting. Start on the List your home page and we will talk through whether we are a fit.
At a glance
Policies.
- Check-in
- After 4:00 PM. Earlier is often possible — ask.
- Check-out
- Before 10:00 AM. Late check-out by request.
- Minimum stay
- Usually 2 nights; holidays and peak weeks can be longer.
- Damage waiver
- $250 accidental-damage waiver on most stays.
- Pets
- Home by home. Filter for pets or ask us.
- Quiet hours
- 10:00 PM. No unauthorized parties.
- Longer stays
- Stays over 10 days require a mid-stay clean.
- Do not send packages to the home. Use a local locker.
House rules
What we ask of you.
- Use the home only for short-term lodging by the registered guests.
- Stay within the listed occupancy. No extra overnight guests without approval.
- Quiet hours start at 10:00 PM. No parties or events unless we have agreed in writing.
- No smoking where it is prohibited — which is most of our homes, including decks.
- Do not use the property address for mail or package delivery. Use a local locker.
- Tell us immediately if something breaks or is damaged. Accidents happen; silence makes them worse.
Still have a question?
Ask us directly — we answer everything ourselves.