Legal
Terms of Service
These Terms govern your use of this website and stays at homes managed by Coastal Stay Property Management.
1. Reservations and bookings
A reservation is confirmed only after we accept your stay request and payment is successfully processed. We may decline or cancel a reservation for suspected fraud, misrepresentation, violation of these Terms, or unavailability of the home. Confirmed reservations follow the cancellation policy on your quote.
2. Payment, fees, and taxes
You agree to pay the total disclosed at confirmation, including nightly rates, fees, deposits, and applicable taxes. We may place a hold on your payment method to cover incidentals or damage. Nightly rates shown on listing pages are before taxes and fees.
3. Cancellations and refunds
The cancellation policy that applies is the one on your confirmation. Refunds, if any, may take several business days. Card-processing fees are often non-refundable even when the rest of a stay is.
4. Guest conduct and house rules
Use the home solely for short-term lodging by the registered guests. Comply with occupancy limits, HOA rules, and quiet hours (10:00 PM). No parties or events without prior written approval. No illegal activity, and no smoking where prohibited.
5. Damage, loss, and liability
You are responsible for damage beyond ordinary wear and tear. Most stays include a $250 accidental-damage waiver for ordinary accidents — not intentional damage, missing items, rule violations, or excessive mess. Our total liability related to a stay is limited to the amount you paid for that reservation.
6. Assumption of risk
Use of pools, hot tubs, kitchens, outdoor areas, and equipment is at your own risk. You are responsible for supervising minors and guests in your party.
7. Contact
Coastal Stay Property Management, 3054 Cass Rd Unit A, Traverse City, MI 49684. Email info@coastalstaypm.com. Phone (231) 715-5350.